Privacy Policy

01 Information We Collect

Information You Provide

• Contact Information: Name, email address, phone number, and company name submitted via contact forms.
• Project Information: Building type, scope, location, and engineering requirements you share voluntarily.
• Correspondence: Records of email and message communications with FAECOM staff.

Automatically Collected Data

• Usage Data: Pages visited, time on page, browser type, OS, and IP address.
• Cookies: We use cookies to improve browsing experience. You may disable them in browser settings.

02 How We Use Your Information

• To respond to engineering enquiries and project requests.
• To provide and improve our structural, BIM, and MEP engineering services.
• To send project updates, proposals, invoices, and technical documentation.
• To comply with applicable laws and professional engineering regulations.
• To analyze website usage to improve our online presence.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

03 Information Sharing

• Service Providers: Trusted vendors operating our website infrastructure (Resend for email, Vercel for hosting, Cloudinary for media). These parties are contractually obligated to maintain confidentiality.
• Professional Advisors: Lawyers and accountants as required to fulfill professional duties.
• Legal Authorities: When required by law, court order, or government regulation.

04 Data Retention

We retain personal information for as long as necessary to fulfill described purposes. Project data may be retained for a minimum of 7 years to comply with professional engineering record-keeping standards in applicable jurisdictions.

05 Security

• SSL/TLS encryption for all data transmitted to and from faecom.com.
• Restricted internal access to personal data on a need-to-know basis.
• Regular security assessments of our technology infrastructure.

06 Your Rights

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion, subject to legal retention obligations.
• Portability: Request your data in a machine-readable format.

To exercise these rights, contact us at info@faecom.com.

07 Policy Changes

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website constitutes acceptance of the updated policy.